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Refund Policy

You may cancel your services with us anytime by following the Cancellation Process listed below. Products purchased from ErosHost, Ltd. may be refunded only if canceled within the timeframe listed under Standard Refund Terms unless noted otherwise herein. All refunds are subject to conditions set forth below in the Money-Back Guarantee Period.

Standard Refund Terms

If you cancel Products/Services that are eligible for a refund under our Standard Refund Terms you will receive a full refund for your service with us, under the following conditions.

Billing Frequency

1 year or more – Within 30 days of the date of the transaction.
Less than 1 year* – Within 48 hours of the date of the transaction.
Date of the transaction

The date of the transaction is the date a product or service is purchased or the date any renewal is processed by ErosHost, Ltd. in accordance with the terms and conditions of the applicable product or service agreement.

You may cancel a product at any time, but a refund will only be issued in accordance with these terms.

Products/Services Eligible for a Refund under Standard Refund Terms

Shared Cloud
Standard Cloud
Business Cloud
Agency Cloud

Products/Services NOT eligible For Refunds

Domain Names
Monthly Premium Cloud Packages
Monthly Dedicated Cloud Packages
Website Transfers.


SPECIAL NOTE: All domain registrations and renewals are final and cannot be reversed or changed once completed; please check your domain registration for any errors (typo or incorrect TLD) and also check the registration or renewal length prior to submitting your order.

Purchased Product with a Free Domain

Any product purchase with a Free Domain Name registration promotion is subject to the following conditions. In the event any purchased product or service includes a free domain name, if you cancel the purchased product or service, the regular rate for the domain name will be deducted from the refund amount.

Money-Back Guarantee Period for Hosting Services

If you are not satisfied at any time during the thirty (30) days following your first purchase of Hosting Services you may cancel your Services by using the Support Ticket form in your ErosHost dashboard. You will receive a refund within thirty (30) days of the service cancellation.

You will receive a full refund of all Shared Web Hosting, VPS Hosting, Optimized WordPress Hosting, and Reseller Hosting fees paid by you to ErosHost for the initial term. Money-Back Guarantee refunds shall be due to you only upon your compliance with, and subject in all respects to, our terms and conditions. Requests for these refunds must be made in writing to the ErosHost Support Team through your ErosHost dashboard. Money-Back Guarantee Refunds will not accrue and shall not be paid under any circumstances if you do not provide the applicable refund request within this money-back period.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled it, and signed up again, or if you have opened a second account with us, you will not be eligible for a refund.

Renewals of Services

IN ORDER TO ENSURE YOU DO NOT EXPERIENCE INTERRUPTION OR LOSS OF SERVICES, ALL SERVICES AUTOMATICALLY RENEW. We will notify you of your upcoming renewals at least 15 days in advance and unless you submit a cancellation request using the Support Ticket form in your ErosHost dashboard the services will be renewed at ErosHost’s then-current rates using the payment method you have provided to us. IF YOU DO NOT WISH FOR ANY SERVICE TO AUTOMATICALLY RENEW, YOU MAY ELECT TO CANCEL THE SERVICE EITHER IMMEDIATELY OR UPON EXPIRATION OF THE THEN-CURRENT TERM.

Cancellation Process

You may terminate a Service at any time by using the web-based cancellation Support Ticket form in the My Services section of your ErosHost dashboard OR by submitting a ticket or an email to our billing department from an email address of record on your account with the specific rights and privileges to terminate your Services.

You must clearly state the following information:

the specific Service you intend to cancel;
your intention to cancel the Service immediately or at the end of your term; and
any other instructions required by our billing department.
In addition, your REQUEST MUST BE CONFIRMED BY OUR BILLING DEPARTMENT BEFORE YOUR SERVICES ARE ACTUALLY CANCELLED. We will review your request within 3-5 business days and send you an email to notify you that the cancellation has been processed or to request further information.

We require all cancellations to be submitted in accordance with this process in order to:

confirm your identity;
confirm in writing that you are prepared for all of your files and emails to be removed from our servers if applicable to the Service you are canceling; and
document the cancellation request.
This process aims to reduce the likelihood of mistakes, and fraudulent/malicious requests, and to ensure that you are aware that your files, emails, and account may be removed immediately and permanently after a cancellation request is processed.